Manage your plan and billing

Open Plan & billing

Go to Settings and choose Plan & billing, under Your account. It shows your plan, whether you pay monthly or annually, your next renewal date (or when your trial ends), and how much of this month’s chat with Cash you have used.

Active

Paid and current.

Trialing

In your free trial, with the days left.

Past due

Your last payment did not go through. See below.

Canceling

You canceled. Access ends on the date shown.

Canceled or Trial expired

Your plan has ended, and your books are read-only.

Only the business owner manages billing. Team users and accountants see that the business handles its own billing. If your accountant pays for your plan, the page says so: talk to them about changing or canceling it.

Update your card and see past invoices

1. On Plan & billing, choose Manage subscription.
2. Confirm it is you when asked.
3. Your secure billing page opens. Update the card you pay with, or look up past invoices, then return to the app.

Upgrade, downgrade or change your plan

1. On Plan & billing, choose Change plan.
2. Pick monthly or annual, then choose Switch to on the plan you want. The plan you have now says Current plan.
3. Check what is charged today and the new price, then choose Confirm change.

• Upgrading charges the difference for the rest of your billing period today.
• Downgrading credits what you already paid to your next bills.
• During a free trial nothing is charged; you pay the new price when the trial ends.

Your plan is changed, never doubled: you keep one plan for the business. If your card is declined, nothing changes.

Failed payment or declined card

A banner says your last payment didn’t go through. Your account keeps working while we retry the charge. Choose Update payment method on the banner (or Manage subscription on Plan & billing), confirm it is you, and update your card to avoid an interruption.

If the retries run out, your books become read-only: you can still view and export everything, but editing, syncing and adding are paused until your card is updated: choose Update payment method on the notice at the top.

Cancel your plan

1. Go to Settings, then Plan & billing.
2. Choose Cancel, then Cancel subscription.

You keep full access until the end of the period you paid for, and no further charges are made. Plan & billing shows Canceling and the date access ends.

After your plan ends

Your account and your books stay. They are read-only: you can view and export anything, but syncing, categorizing and adding transactions are paused.

Close and delete your account

Canceling stops the charges but keeps your account. To close your account and delete your data, ask us from Help & Support.

Come back and reactivate

1. Choose Choose a plan on the notice that your subscription is inactive.
2. Pick monthly or annual and a plan. Your previous plan is marked, and you can choose Auto-Pilot instead.
3. Pay at checkout. Coming back starts your plan right away, with no new free trial.

Syncing and categorizing pick up again, with everything you had still there.

In the phone app

Plans and billing are managed on the web. In the phone app, Settings, then Subscription opens Plan & billing in your browser.