Overdue reminders
Have customers emailed a polite reminder, with the pay link, when an invoice is past due.
Turn reminders on
Reminders are off until you turn them on. In Sales, choose Settings, then Email. Under Overdue reminders, tick "Email customers a reminder when an invoice is past due" and choose Save.
When reminders go
A reminder goes 3, 7 and 14 days after an invoice’s due date, while something is still owed. It counts from the due date, whether or not you marked the invoice Overdue.
- Each reminder names the invoice, what is still owed and when it was due, and links to the pay page.
- It comes from your business, and replies come to your business email.
- Nothing is sent for an invoice with no due date, a customer with no email, or an invoice 21 or more days late. Turning reminders on does not email every old debt at once.
- Each reminder goes once. Once the invoice is paid, the rest stop.
Skip reminders for one invoice
Open the invoice with Edit and tick "Don’t send reminders for this invoice". For a recurring invoice, tick "Don’t send overdue reminders for these invoices" on its schedule instead.